How to spot a phishing scam

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Phishing scams can take a few different forms:


Cyber criminals send emails and create websites that look like they’re from a legitimate company you might deal with, such as your financial institution.


“Voice phishing” where criminals call you on the phone or leave voice messages to trick you into revealing personal information.


With “SMS phishing” cyber criminals send texts to your mobile phone that look like they’re from a legitimate company to persuade you to click on the link in the text.

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The CBA publishes a regular Fraud Prevention Tip email newsletter. Sign up to learn about the latest frauds and scams.

How much do you know?

You receive a friendly call from your bank asking to verify your account information including the one-time login code that was just sent to you. You should comply so you don’t get locked out of your account.



CBA Resources

1. How to spot a phishing scam

how to spot phishing scam

2. How phishing has evolved and three new ways to respond

how to spot phishing scam

3. Demands for gift cards or prepaid cards? Don’t get scammed

how to spot phishing scam

4. Beware of One Time Passcode scams with these tips

how to spot phishing scam

What banks are doing to protect you from frauds and scams

Banks take extensive steps to protect your money and personal information and provide a wide range of fraud prevention information for customers. It is important to remember that fraudulent e-mails, voicemails and texts sent out by criminals may look and sound like they come from banks or retailers, but they are scams and should be reported to the company being spoofed and deleted.

To report a fraudulent email, be sure to send the email as an attachment.